We are committed to safeguarding our website visitors' privacy; this policy sets out how we will treat your personal information.

Without your express consent, we will not provide your personal information to any third parties for direct marketing.


(1)  What information do we collect?

We collect, store and use the following kinds of personal information:

(a)  information about your computer and your visits to and use of this website;

(b)  information relating to any transactions carried out between you and us on or about this website, including information relating to any purchases you make of our goods or services;

(c)  information that you provide to us to register with us;

(d)  information that you provide to us to subscribe to our website services, email notifications and/or newsletters;

(e)  any other information that you choose to send to us;


(2)  Cookies

Our website uses cookies.  


(a)  Cookies are small text files placed on your machine to help the site provide a better user experience. Cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better.

You may prefer to disable cookies on this site.  See


(3)  Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or the website's relevant parts.

We may use your personal information to:

(a)  administer the website;

(b)  improve your browsing experience by personalising the website;

(c)  enable your use of the services available on the website;

(d)  send to you goods purchased via the website, and supply to you services purchased via the website;

(e)  send statements and invoices to you, and collect payments from you;

(f)  send you general (non-marketing) commercial communications;

(g)  send you email notifications that you have specifically requested;

(h)  send you our newsletter, and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i)  provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j)  deal with enquiries and complaints made by or about you relating to the website;

(k)  keep the website secure and prevent fraud;

(l)  Where you submit personal information for publication on our website, we will publish and otherwise use that information by the licence you grant to us.

(m)  All our website financial transactions are handled through our payment services providers, Stripe, who specialise in the secure online capture and processing of credit/debit card transactions.  We will share information with Stripe only to the extent necessary for processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.


(4)  Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. 

Also, we may disclose your personal information:

(a)  to the extent that we are required to do so by law;

(b)  in connection with any legal proceedings or prospective legal proceedings;

(c)  to establish, exercise or defend our legal rights (including providing information to others for fraud prevention and reducing credit risk);

(d)  to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)  to any person we reasonably believe may apply to a court or other competent authority for disclosing that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.


(5)  Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall-protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).


(6)  Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. 


(7)  Your rights

You may instruct us to provide you with any personal information we hold about you.  Provision of such information will be subject to:

(a)  the payment of a fee (currently fixed at £10.00); and

(b)  the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by sending an email.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(8)  Third party websites

The website contains links to other websites and our social media sites. We are not responsible for the privacy policies or practices of third- party websites.

(9)  Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.


(10)  Contact

If you have any questions about this privacy policy or our personal information treatment, please contact us.

About us

Our full name is Thornydown Associates Ltd. Trading as Live Well. 

Our registered office is Riverside House, Winterbourne Gunner, Salisbury, SP4 6JG.

Our company registration number is 2491543 

Our email address is


We keep our Privacy & Cookie Policy under review.  This Policy was updated in March 2021.