PRIVACY & COOKIE POLICY
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Live Well Natural Skincare trades under Thornydown Associates Ltd (UK Registered Company No. 02491543) and is committed to respecting and protecting our customers' privacy. We only lawfully use the information we collect about you by the GDPR and Data Protection Act 2018.
This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure.
Any questions regarding this Policy and our privacy practices should be sent by email to pam@livewellnaturalskincare.co.uk or in writing to Live Well Natural Skincare, Riverside House, Policeman's Corner, Winterbourne Gunner, Salisbury. You can also reach us on 01980 611282.
How and when do we collect information from you?
We obtain information about you when you purchase from our website or if you sign up for our email newsletter. If you wish to unsubscribe, you can do this when you receive your first newsletter.
What type of information do we collect from you?
We are committed to safeguarding our website visitors' privacy; this Policy sets out how we will treat your personal information.
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Storing your details
We will not pass these details on to anyone else and only use your details to process your order or send you updates on promotions and new products.
Access and update your personal information
The accuracy of your information is important to us. If you change your email address or any other information we hold that needs to be updated, please email or contact us at 01980 611282 or pam@livewellnaturalskincare.co.uk.
(1) What information do we collect?
We collect, store, and use the following kinds of personal information:
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(a) information relating to any transactions carried out between you and us on or about this website, including information relating to any purchases you make of our goods or services;
(b) information that you provide to us to register with us;
(c) information that you provide to us to subscribe to our website services, email notifications and newsletters;
(d) any other information that you choose to send to us;
(2) Cookies
Our website uses cookies.
(a) Cookies are small text files placed on your machine to help the site provide a better user experience. Cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better.
You can turn off cookies on this site.
(3) Using your personal information
Information submitted to us via this website will be used for the purposes specified in this privacy policy or the website's relevant parts.
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We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website and supply to you services purchased via the website;
(e) send invoices to you and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you our newsletter and other marketing communications relating to our business, which may interest you by email. You can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) Where you submit personal information for publication on our website, we will publish and otherwise use that information by the licence you grant to us.
(m) All our website financial transactions are handled through our payment services provider, Stripe, who specialise in the secure online capture and processing of credit/debit card transactions. We will share information with Stripe only to the extent necessary for processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Stripe: https://stripe.com/gb/guides/general-data-protection-regulation
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(4) Security of your personal information
We will take reasonable technical and organisational precautions to prevent your personal information's loss, misuse, or alteration. We will store all the personal information you provide on our secure password and firewall-protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
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Of course, data transmission over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(5) Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
(6) Your rights
Please instruct us to provide you with any personal information we hold about you. The provision of such information will be subject to the following:
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(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us to refrain from processing your personal information for marketing purposes by sending an email. In practice, you will either expressly agree in advance to our use of your data for marketing purposes, or we will provide you with an opportunity to opt out of using your personal information for marketing purposes.
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(7) Updating information
Please let us know if the personal information we hold about you needs to be corrected or updated.
(8) Contact
Please get in touch with us if you have any questions about this privacy policy.​
Policy updated 25th January 2024
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